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Returns
Returns Policy
Customer Support:
We’re here to help! If you experience any issues with your order, please contact us before leaving feedback. Our team is committed to resolving your concerns swiftly and ensuring your satisfaction.
We’re here to help! If you experience any issues with your order, please contact us before leaving feedback. Our team is committed to resolving your concerns swiftly and ensuring your satisfaction.
Easy Returns to a New Zealand Address:
Returning an item is simple and straightforward.
Returning an item is simple and straightforward.
Damages and Issues:
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Please inspect your order upon receipt and notify us within 14 days if the item is defective, damaged, or incorrect.
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If your parcel has not arrived within 40 days of purchase, you are eligible for a full refund.
Customer Satisfaction:
Your happiness is our top priority. If you are not fully satisfied with your purchase:
Your happiness is our top priority. If you are not fully satisfied with your purchase:
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You can return it for a refund or exchange it for an alternative item.
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For change of mind or mistake orders, the cost of return shipping will be the buyer’s responsibility.
Return Eligibility:
To qualify for a return:
To qualify for a return:
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The item must be in its original condition—unworn, unused, with tags, and in the original packaging.
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A receipt or proof of purchase is required, and the return request must be made within 14 days of receiving the item.
Refunds and Exchanges:
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Shipping costs are refundable only if the item is defective.
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Approved returns may qualify for an exchange or a full refund.
How to Start a Return:
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Contact us to request a return.
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If approved, we will provide a return shipping label and detailed instructions for sending back your package.
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Please note that items sent without prior authorization will not be accepted.
For further assistance or questions about returns, feel free to reach out to us anytime—we’re happy to help!