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Returns
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All goods to be returned must have a Goods Return Authority issued by us. The issue of a Goods Return Authority does not guarantee that we will accept the return. We reserve the right to refuse to refund if you change your mind.
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Where a faulty product is returned and you have requested a Goods Return Authority within 7 working days of dispatch, and the returned product has not been used or opened or otherwise deemed unsalable by us you will be credited in full unless the return is due to an error by us. Freight charges will not be credited under any circumstances.
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Faulty goods will be subject to the normal return procedures for the specific brand being returned.
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Non-faulty product will require a Goods Return Authority, must be in saleable condition, and will be subject to a minimum 10% restocking fee. Freight charges will not be credited under any circumstances.
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You will be liable for all delivery and insurance charges incurred in respect of returned goods.
Guarantees
Where the Consumer Guarantees Act 1993 (“Act”) applies: If the goods are acquired by you for business purposes you agree that the Act does not apply.
If you on-supply goods you must: do so on the basis that the Act does not apply where the goods are on-supplied for business purposes; and notify consumers that neither we nor any manufacturer undertake that repair facilities or spare parts will be available.
You acknowledge that no Express Guarantees (as defined in the Act) are provided.
If a claim is made directly against us by a consumer under the Act then you will refund to us the amount of any damages (up to the value of the margin you made on the goods in question) we are required to pay to that consumer under the Act.
Nothing in these terms is intended to have the effect of contracting out of the provisions of the Act except to the extent permitted by the Act.
Except as otherwise required or prevented by law or except as expressly provided under these terms, we are not liable for any claim in relation to any goods we supply to you (including as a result of negligence or otherwise) and all representations, guarantees, warranties and terms of whatever nature (including fitness for purpose) are completely excluded.
Repairs and replacements
We do not undertake that repair facilities and parts will be available for the goods. We will not be liable to repair or replace any defective goods and at our own discretion we may: notify the manufacturer of the goods of any defect notified by you; and request the manufacturer to repair or replace any defective goods.