Kathmandu is proud to offer quality outdoor gear for travel and adventure that is built to last. We believe you will be fully satisfied with your Kathmandu product.

However, if you have any concerns about your Kathmandu product, please call 0800 001 234.

Change of Mind Returns Policy

Any rights you have under this policy in relation to your Kathmandu product are additional to any rights you may have under consumer laws.

If you change your mind about your online purchase, we are happy to offer a full refund to the value of the purchased goods. This applies to full price, sale and clearance items but excludes goods sold as “seconds”.

You cannot return a Trade Me purchase to a Kathmandu store.  Goods purchased online must be returned in unused condition, in original packaging (with tags attached) with proof of purchase within 60 days of the purchase date. You will need to return the product to us by post.

Returns Process

Fill out the bottom section of your packing slip, indicating reason for return as specified in the form.

Send your completed form and item/s to:

Online Returns
Kathmandu Ltd
33 Kennaway Road
Christchurch 8023
New Zealand

For your security and protection, please DO NOT include your credit card details on this form or in any correspondence.

We will provide a refund for a product purchased online in the same form as your original payment. Please allow 14 days for us to receive and process your refund. Processing times may take longer during sale periods. We do not cover the cost of delivery back to our warehouse. We will not refund the original delivery charges for a change-of-mind return. It is your responsibility to return the item to us in a safe way. We are not responsible for items being returned to us which are lost or damaged in transit.