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Returns
Return & Exchange Policy
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General return
Returns will be accepted when:
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Items are unworn, undamaged and unmarked
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Items are in their original condition and original packaging (please note: packaging must not be damaged or marked)
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You can return products to the Kool Zone store, or to the Online Returns Address. Items returned online are sent in an additional carton or satchel to protect the original packaging
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If your ordered product arrived damaged, you must inform us within 3 days for replacement
2. Change of Mind
Please note we do not refund if change of mind, so please choose carefully.
3. Clearance
Products identified and advertised as Final Clearance will not be accepted for returns, unless faulty.
4. Couriered Returns
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If you believe your online purchase arrived with a manufacturing fault, or you received something different to your original order, we'll be happy to cover the cost of the return.
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Once we receive the package, we will endeavor to inspect and process your returns. We will send an email to confirm and update you on the process. ?
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If items are being posted back, please place any product packaging inside a satchel and do not attach any labeling to the outside of the packaging. If the packaging has been marked or is in unsatisfactory condition there may be a chance that we will be unable to exchange or refund the product.
5. Faulty Returns
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Items are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Items that are damaged or are affected due to normal wear and tear are not considered faulty.
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Upon receiving your item, if your item is faulty (and unworn and unused), you can return it for a replacement or refund within 90 days. It is the consumer's responsibility to inspect all products and inform us of any faults as soon as possible.