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Cancellations
Once the payment is confirmed, your order cannot be cancelled and refunded for a change of mind.
However, if the order has not been dispatched by the time we are contacted, we will void your order and issue a full store credit to your Living Culture account. If the order has been dispatched, you are welcome to return the item to us within 7 working days (starting from the first day you receive the item) for a full store credit, minus any shipping costs. The return of the item will be at the cost of the buyer. Please note all store credits are valid for 6 months from the date of issue.
The item(s) must be returned to us in an “As New” condition with all internal and external packaging, accessories, swing tags, labels and manuals. When you return the item to us, please attach a piece of paper with our shipping address on it rather than writing on the box.
If you cancel the order due to a change of mind and we will have to refund you any payments you have made, we will deduct a Restocking Fee to cover our reasonable costs arising directly from the agreement. The Restocking Fee is 5% of the total price of the Product (excluding any delivery charge). That is intended to cover:
(i) The loss in value of the Product between the date of your transaction and the date of cancellation;
(ii) Our reasonable costs incurred in storing and insuring the Product while the agreement was in force; and
(iii) Our reasonable administration costs in relation to your transaction.