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- FAQs
FAQs
1. What products do you offer?
We proudly offer a wide range of products including Magnetic Drills, Annular Cutters, Twist Drill Bits, and Pilot Pins that are specifically designed for magnetic drills.
We proudly offer a wide range of products including Magnetic Drills, Annular Cutters, Twist Drill Bits, and Pilot Pins that are specifically designed for magnetic drills.
2. How do I place an order?
To place an order, kindly visit our store on Trade Me and follow the straightforward instructions provided there for a seamless shopping experience.
To place an order, kindly visit our store on Trade Me and follow the straightforward instructions provided there for a seamless shopping experience.
3. What payment methods do you accept?
We accept several convenient payment methods including Ping, Afterpay, and direct bank deposits within New Zealand.
We accept several convenient payment methods including Ping, Afterpay, and direct bank deposits within New Zealand.
4. Can I pick up the products in person?
Certainly! We welcome you to pick up your products in person. Please reach out to us in advance to schedule a suitable pick-up time.
Certainly! We welcome you to pick up your products in person. Please reach out to us in advance to schedule a suitable pick-up time.
5. How do I track my order?
Once your order is on its way, you can effortlessly track its progress on Trade Me using the tracking number provided.
Once your order is on its way, you can effortlessly track its progress on Trade Me using the tracking number provided.
6. What are the shipping options and delivery times?
We typically dispatch orders via Passtheparcel.co.nz, aiming for a delivery timeline of within one week.
We typically dispatch orders via Passtheparcel.co.nz, aiming for a delivery timeline of within one week.
7. What is your return and exchange policy?
We would like to inform our valued customers that consumable items, once sold and used, are not eligible for return or exchange, in adherence to standard industry practices.
We would like to inform our valued customers that consumable items, once sold and used, are not eligible for return or exchange, in adherence to standard industry practices.
8. What is your warranty policy?
Our Magnetic Drills come with a one-year warranty from the date of purchase. Should any parts such as armatures fail within the warranty period, we will promptly supply the necessary spare parts for you to replace.
Our Magnetic Drills come with a one-year warranty from the date of purchase. Should any parts such as armatures fail within the warranty period, we will promptly supply the necessary spare parts for you to replace.
9. What should I do if my order is damaged or incorrect?
In the unfortunate event that your order arrives damaged or incorrect, please do not hesitate to contact us directly through Trade Me, or feel free to call or email us for immediate assistance.
In the unfortunate event that your order arrives damaged or incorrect, please do not hesitate to contact us directly through Trade Me, or feel free to call or email us for immediate assistance.
10. How can I contact customer service?
For any inquiries or assistance, please contact our customer service team at 022 4579557. We are here to help!
For any inquiries or assistance, please contact our customer service team at 022 4579557. We are here to help!