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- Terms and conditions
Terms and conditions
Service as It Should Be
In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how to purchase, policies of the products and goods and other general information of LUXE PALS LIFESTYLE. Please don’t hesitate to contact us if you have any questions!
Information Marketing Error – From time-to-time incorrect information could be displayed incorrectly or old news needs to be updated. LUXE PET PALS has the right to cancel, refuse, refund, reimburse monies paid of errors/incorrect information, as this was an honest mistake and not intentional.
In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how to purchase, policies of the products and goods and other general information of LUXE PALS LIFESTYLE. Please don’t hesitate to contact us if you have any questions!
Information Marketing Error – From time-to-time incorrect information could be displayed incorrectly or old news needs to be updated. LUXE PET PALS has the right to cancel, refuse, refund, reimburse monies paid of errors/incorrect information, as this was an honest mistake and not intentional.
Trading Policy
Days of Operation
Additional information:
We strive to offer quality products, however we understand sometimes damages can occur, please contact us with evidence regarding your order (send us photos).
Please make sure you choose carefully!
Once your goods products have been dispatched for delivery, your order cannot be changed.
We do not have to provide refunds for change of mind!
(see below Return Policy for additional T&Cs)
1. We do not process transactions after 12pm lunchtime on Fridays, Weekend and Public holidays closed.
2. Transactions are processed Monday to Friday lunchtime.
3. Shipping is only processed Monday to Friday lunchtime.
4. We do not operate/process transactions on Friday lunchtime and weekends and public holidays.
5. Any additional information about your order can be contact from the transaction details
Our Return Policy
Days of Operation
Additional information:
We strive to offer quality products, however we understand sometimes damages can occur, please contact us with evidence regarding your order (send us photos).
Please make sure you choose carefully!
Once your goods products have been dispatched for delivery, your order cannot be changed.
We do not have to provide refunds for change of mind!
(see below Return Policy for additional T&Cs)
1. We do not process transactions after 12pm lunchtime on Fridays, Weekend and Public holidays closed.
2. Transactions are processed Monday to Friday lunchtime.
3. Shipping is only processed Monday to Friday lunchtime.
4. We do not operate/process transactions on Friday lunchtime and weekends and public holidays.
5. Any additional information about your order can be contact from the transaction details
Our Return Policy
Everything You Need to Know
We will meet all obligations under:
1. NZ Legal Laws,
2. Consumers Guarantees Act - Consumer Protection,
2. Consumers Guarantees Act - Consumer Protection,
3. Fair Trading Act
4. WE do not have to give a refund for change of mind
5. WE do not have to accept any goods or products which are broken due to incorrect pet usage.
6. WE do not have to accept a terms of refund or give a refund when the transaction is half completed/the delivery goods are in transit and the customer wants to cancel the order. When the transaction has been paid for and the monies have been received and goods are shipped and in transit, this is deemed as the business transaction is being fullfilled and cancelling is considered as CHANGE OF MIND.
7. Refunds are provided on a case by case situation.
* Refunds maybe available for faulty goods when purchased new from the brand new box, brand new product
* Refunds available for receiving the wrong product by mistake
* Refunds maybe available for other case by case situations
4. WE do not have to give a refund for change of mind
5. WE do not have to accept any goods or products which are broken due to incorrect pet usage.
6. WE do not have to accept a terms of refund or give a refund when the transaction is half completed/the delivery goods are in transit and the customer wants to cancel the order. When the transaction has been paid for and the monies have been received and goods are shipped and in transit, this is deemed as the business transaction is being fullfilled and cancelling is considered as CHANGE OF MIND.
7. Refunds are provided on a case by case situation.
* Refunds maybe available for faulty goods when purchased new from the brand new box, brand new product
* Refunds available for receiving the wrong product by mistake
* Refunds maybe available for other case by case situations
To resolve matters, we hope for peaceful resolutions to any issues, problems and product and goods matters. LUXE PET PALS, LUXE PALS LIFESTYLE has the right to rectify the issue before any legal procedures to solve the matters. Happy Shopping
LUXE PALS LIFESTYLE
The BRAND name
LUXE PALS LIFESTYLE/LIFE will be refered on this website or shared content mentioned on media as "LUXE PALS LIFESTYLE, LUXE PALS, LUXE PET PALS, LUXE PALS LIFESTYLE NZ, LUXE PALS NZ, LUXE PET PALS NZ, LUXE PET PALS LIFE" as we understand that sometimes word association and branding titles will sometimes require different descriptions.
Please when mentioning, sharing or reposting to use one of the precise mentioned brand names.
LUXE PET PALS LIFESTYLE
Communication & Capacity
LUXE PET PALS LIFESTYLE/LIFE will try our best to communicate swiftly and efficiently.
We will try our best to give the best up-to-date information.
However, on a case by case issue/situation, there maybe times when information is not accurate due to time delays or infact misunderstanding of communication spoken and understood, we will try our best to rectify and correct the information so the listener can be informed of our intent thoughts.
LUXE PET PALS LIFESTYLE will not be held accountable for any information used which was then decided by the individual to utilize, repeat, act upon, share the information, it is intended as experience/opinion (not professional advice) from LUXE PET PALS LIFESTYLE sharing of knowledge and situation.
It is important that the individual has there own CAPACITY to make their own DECISION when communicating ideas and information between LUXE PET PALS about topics and discussions. The individual needs to filter the information and decide for themselves how to next act (capacity).
Note: No information, discussion and or conversation communication between LUXE PET PALS LIFESTYLE is to be considered as professional advice. The communications are discussions and opinions from experience we have encountered.
Online Shopping platform - TRADEME
We have great admiration for TRADEME as a purchasing online store.
Please follow all TRADEME rules, terms & conditions.
LUXE PALS LIFESTYLE
Products and goods intended use for Pets only! Not Humans!
LUXE PALS LIFESTYLE is a retailer of Luxe (luxury) modern Pet products and goods. The products and goods are for use for pets only. The usage is only to be used for the intended use.
The goods and products will be reviewed under our obligations of the New Zealand laws.
The rule of common sense and its intended use as Pet product is inclusive of the LUXE PALS LIFESTYLE products and goods purchased and used for intended use for Pets.
ISSUES - DISPUTES - RESOLUTIONS
Lets sort it out
LUXE PALS LIFESTYLE
The BRAND name
LUXE PALS LIFESTYLE/LIFE will be refered on this website or shared content mentioned on media as "LUXE PALS LIFESTYLE, LUXE PALS, LUXE PET PALS, LUXE PALS LIFESTYLE NZ, LUXE PALS NZ, LUXE PET PALS NZ, LUXE PET PALS LIFE" as we understand that sometimes word association and branding titles will sometimes require different descriptions.
Please when mentioning, sharing or reposting to use one of the precise mentioned brand names.
LUXE PET PALS LIFESTYLE
Communication & Capacity
LUXE PET PALS LIFESTYLE/LIFE will try our best to communicate swiftly and efficiently.
We will try our best to give the best up-to-date information.
However, on a case by case issue/situation, there maybe times when information is not accurate due to time delays or infact misunderstanding of communication spoken and understood, we will try our best to rectify and correct the information so the listener can be informed of our intent thoughts.
LUXE PET PALS LIFESTYLE will not be held accountable for any information used which was then decided by the individual to utilize, repeat, act upon, share the information, it is intended as experience/opinion (not professional advice) from LUXE PET PALS LIFESTYLE sharing of knowledge and situation.
It is important that the individual has there own CAPACITY to make their own DECISION when communicating ideas and information between LUXE PET PALS about topics and discussions. The individual needs to filter the information and decide for themselves how to next act (capacity).
Note: No information, discussion and or conversation communication between LUXE PET PALS LIFESTYLE is to be considered as professional advice. The communications are discussions and opinions from experience we have encountered.
Online Shopping platform - TRADEME
We have great admiration for TRADEME as a purchasing online store.
Please follow all TRADEME rules, terms & conditions.
LUXE PALS LIFESTYLE
Products and goods intended use for Pets only! Not Humans!
LUXE PALS LIFESTYLE is a retailer of Luxe (luxury) modern Pet products and goods. The products and goods are for use for pets only. The usage is only to be used for the intended use.
The goods and products will be reviewed under our obligations of the New Zealand laws.
The rule of common sense and its intended use as Pet product is inclusive of the LUXE PALS LIFESTYLE products and goods purchased and used for intended use for Pets.
ISSUES - DISPUTES - RESOLUTIONS
Lets sort it out
At LUXE PALS LIFESTYLE we strive to provide the best practises to users of and act in the best positive interest of all viewers. If there is a problem, we believe it can be sorted out simple and within timely manner.
If there is a problem with the product, we will meet all obligations within the New Zealand laws, bylaws and purchasers rights. LUXE PALS LIFESTYLE will follow the New Zealand laws within reasonable time, and will require the understanding of the customer, viewer, user to be patient for the issue to be resolved.