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Returns
Returns & Refunds
We want you to be happy with your purchase. If there is a problem with an item you've received, contact Motor Morgue as soon as possible so we can work through it with you.
Returns may be available depending on the reason for the return, the condition of the item and the circumstances of the purchase.
Before Returning Anything
Please contact us before sending an item back.
Do not return a part without first contacting us and receiving return instructions.
This allows us to identify the order, understand the issue and determine the appropriate return process.
Incorrect or Faulty Item
If we have supplied the wrong item or the item is faulty or materially different from its listing description, contact us as soon as possible.
Please provide:
* Your order number
* Your name
* Details of the issue
* Photographs where appropriate
* Any relevant information about installation or testing
We will assess the issue and, where appropriate, arrange a replacement, repair, refund or other suitable remedy in accordance with New Zealand consumer law.
Change of Mind
If you've changed your mind about a purchase, contact us before returning the item.
Whether a change-of-mind return can be accepted depends on the circumstances and the condition of the item.
For a return to be considered, the item will generally need to be:
* Unused or in the condition agreed for return
* Complete
* Undamaged
* Not modified or altered
* Returned with any included components or accessories
* Properly packaged for return
Some items may not be eligible for change-of-mind returns, particularly items that have been installed, modified, dismantled or otherwise used.