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Returns And Warranty

 
Return or Refund Policy:
 
We will replace or exchange if:
  1. Item is defective; or
  2. Item is incorrectly described in the auction listing.
If we are unable to replace goods we will offer you the choice of
  1. a credit or
  2. a refund.
We will not refund if:
You simply 'change your mind';
Item was 'not what you expected it to be' or 'not what you imagined it to be' (we may exchange at our discretion and a restocking fee may apply).

Please ask all questions before bidding. Goods must be returned within 7 days of receipt, in original condition and packaging accompanied by the original invoice.

If you receive defective or damaged goods then please contact us immediately. Please clearly advise what the problem is and include the following information: Invoice or Packing Slip Number, Item Description, Date of Purchase, Price Paid, a daytime phone number and if possible a photograph of the damage.

We will contact you within 2 working days with the procedures to resolve the problem via the above guidelines. Returns for orders paid by credit card will be credited electronically back to your credit card account. Returns for orders paid by direct credit will be credited electronically back to your bank account.

We aim for 100% customer satisfaction and will work closely with you to resolve any problems.

Damages or Loss in Transit:

Claims for damage or loss in transit must be made against the respective carrier as follows:
  1. Prior to acknowledging delivery to the carrier the buyer must ensure that the complete consignment as per the carrier's note has been received. Should there be a shortage or visible damage to outer packaging the carrier's note must be endorsed accordingly at the time the goods are delivered. In the case or shortage or damage please advise us within 48 hours.
  2. We cannot accept liability for goods damaged or lost in transit however details of any claim should be advised to us immediately and we will work with the carrier on your behalf to obtain a successful outcome.
We will work on your behalf with the carrier to ensure a positive result for you even though we cannot accept responsibility for damage in transit.

Warranty:

Unless otherwise stated, all goods come with a warranty of 6 months against defective parts and workmanship. Goods which are proven to be defective within the stated warranty period from the date of despatch will be repaired or replaced free of charge when the goods are returned to Musicbook nominated return address.

Goods must be returned at the buyer's expense. We recommend that you use a signature required track and trace service for return. Repaired or replacement goods will be returned to the buyer at the Musicbook's expense.

This warranty applies only to manufacturer's defects and does not cover general wear and tear, improper use, damage caused through neglect or poor storage, or damage caused through unauthorised repairs.