- Store help
- MYSALON >
- FAQs
FAQs
We deliver Monday to Friday, excluding weekends and public holidays and the delivery time depends on your location and the product availability. Deliveries to Metropolitan cities will be the following business day where the order has been placed before 12pm. Delivery to PO Boxes, Parcel Collect and Parcel Lockers now available. Tracking number will be provided.
Delivery to Metro cities – 1-3 Business Days
Delivery to Remote and Regional areas – 3-5 Business Days
What if my order hasn’t arrived on the estimated time?
If all the items you ordered are in stock at the time of purchase, and you have placed your order before 12pm, you can expect your order to be dispatched the same day. If your order was placed after 12pm, and all items are available, your order will be dispatched next business day.
Please note that our shipping guidelines are based on the estimated time of arrival from the dispatch date, not the date your order is placed.
Please be advised that our delivery time guidelines are based on business days, which only includes Monday - Friday and excludes weekends and public holidays. For Victorian addresses who have
nominated Australia Post Express as their delivery service, your parcel may be delivered on a Saturday.
If you believe your order is outside the specified time range of delivery, and you are having your parcel delivered to a business address, please check the mail room or reception for your parcel.
If your parcel is being delivered to a home address and you have left delivery instructions, please check around your property (such as the meter box, carport etc) for somewhere safe the delivery driver may have left your parcel.
Please check your confirmation email to confirm your delivery address was correct.
Who will deliver my parcel?
We have range of delivery partners for you to choose from Australia Post (eParcel and Express), Star track and Couriers Please
How to track my order?
Once you have completed your order, you should receive an Order Confirmation via email.
You'll find your tracking number under "Consignment Number" on shipment confirmation email.
If you didn’t receive your tracking details please email our Customer Service Team at customerfirst@mysalon.com.au or call us on (02) 8781 0115.
What if I am not at home at the delivery?
If you not at home at the time of delivery, it will be deliver to your local post office.
It's always best to have a parcel be delivered where someone will be available to sign for the parcel - this is the safest option for delivery. If you are unable to do this, you can leave delivery instructions during checkout, such as "Leave Parcel at Front Door".
If you are having your parcel delivered to a work address, please ensure you include your business name and any delivery instructions (eg "Leave at Reception").