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All goods to be returned must have a Goods Return Authority issued by us prior to return. The issue of a Goods Return Authority does not guarantee that we will accept the return rather it is our agreement to receive the product back to review your claim.
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Where a Good Return Authority has been issued you have 14 days to return the goods to us. Once received we will review your claim and respond with our findings and the next steps within 7 days.
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Any faulty good will be subject to the normal return procedures for the specific manufacturer brand being returned, and if agreed with the manufacturer that the product is faulty we will issue a credit within 7 working days.
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Non-faulty product will require a Goods Return Authority, must be in saleable condition, as deemed by us, and will be subject to a minimum 10% restocking fee. Freight charges will not be credited under any circumstances.
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You will be liable for all delivery and insurance charges incurred in respect of returned goods.
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Only where incorrect good are sent by us in error will we provide a full refund of the purchase price.
