- Store help
- NZ Outlet >
- Returns
Returns
Returns & Refunds
We want you to be completely satisfied with your purchase. If you are not, we offer a straightforward returns policy.
-
14-Day Returns: If you’re not happy with your purchase, you can return it within 14 days of delivery for a refund or exchange. Products must be in original, unused condition with packaging (no address labels on packaging). We will charge 10% re-stocking fee in "Change of Mind" return cases.
-
Defective or Damaged Items: If your item arrives damaged or faulty, please contact us within 5 days of delivery, and we’ll arrange a replacement at no additional cost.
-
For Defective or Damaged Items: Buyer must share photographic or video evidence to support their claim before we can assess the situation and offer applicable solutions in compliance with NZ trading laws.
Return Process:
-
Contact Us: For all returns, please email us with your order number and details.
-
Return Shipping: Return shipping is at the buyer’s expense unless the item is faulty or incorrect.
-
Refunds: Refunds will be issued to the original payment method once the item is returned and inspected.
Important Notes:
-
Delivery charges are non-refundable unless the return is due to our error.
-
Returns outside of the 14-day period may require a warranty claim.
We are committed to resolving any issues and making your shopping experience a positive one. Feel free to contact us for any assistance.