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Shipping
We are dedicated to delivering your order quickly and securely.
Order Processing:
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Fast Dispatch: All orders are processed and dispatched same or next business day of payment confirmation.
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Shipping Days: We ship Monday to Friday, excluding public holidays.
Delivery Time Frames:
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Standard Delivery: Most orders arrive within 1-2 business days.
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Rural Delivery: Please allow some additional days for rural areas.
Shipping Methods:
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We use reliable couriers with tracked shipping to ensure safe delivery.
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Signature Required/Non-Signature: Small orders are generally sent via non-signature delivery. If you prefer signature-required delivery, please contact us after placing your order.
Tracking Information:
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Once your order is dispatched, you’ll receive an email with your tracking number and courier details to monitor your order’s journey.
Pick-ups by Appointment:
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After payment, you’ll receive a link to our online booking system.
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We are open during week days Mon-Friday 9:30am-4:25pm (Excluding Public Holidays)
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You must schedule your collection slot within 7 days of payment.
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Missed or un-booked appointments without prior notice may result in order cancellation and refund (less any fees).
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Please present your TradeMe purchase reference number or order confirmation email when you collect.