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Returns
We do not refund items simply because you have changed your mind. We may be able to swap for another item but please contact us in the first instance to see what options are available.
If an item has arrived and is faulty or not as described, upon receipt of the item back to us, we will either repair it where possible or refund, either way, following the provisions on New Zealand consumer laws.
We will always do our best to resolve any issues in the most fair and equitable way possible. The information in this policy is in addition to, and does not override or attempt to contract out of your rights under NZ Consumer Law which will always take priority.
In any case, please contact us in the first instance so we can discuss options and a resolution.