Orders will be processed and dispatched in 1 working day after payment is received. Pick ups are not allowed yet.

We aim to process and deliver your order as quickly as possible.

Orders are processed on business days (Monday–Friday, excluding public holidays).

Orders placed on weekends or holidays will be processed the next business day.

Standard processing time is within 2 business days of placing the order and receiving payment.

Replacements: In cases where an item requires replacement, additional processing time may apply. You will be notified with an updated shipment estimate and other details.

Zones - We currently ship to destinations within New Zealand including Rural areas.

Packaging - We ship all items in user-friendly, secure, and branded packaging to ensure your order arrives safely.

Shipping Carriers - We use trusted carriers such as New Zealand Post and Courier Post for delivery.

Shipping Rates and Methods - Domestic Shipping: Flat rate shipping is available for all orders within New Zealand. Some items may have free shipping.

Estimated Delivery Times - Within New Zealand: 2–4 business days. Additional 2-3 days for Rural deliveries.

Tracking - Once your order has been shipped, you will receive an email with tracking information.

Proof of delivery - Couriers will ask for signature upon delivery unless they have the authority to leave without signature and a picture will be captured. Signature and/or the picture will be recorded as a proof of delivery. 

Special Instructions - Please provide special delivery instructions in the comments while processing the order. If required, please email within 2 hours of the order placement to alter any instructions. Those instructions will be forwarded to our team and couriers. Delivery on specific date and time cannot be guaranteed; however, it will be delivered within the standard time frame.