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- FAQs
FAQs
1.Is the product priced as a set?
Yes, the price listed is for a complete set, as shown in the product images and description.
2.Is delivery free?
Most small items include free shipping to New Zealand. However, larger items such as floor mats may incur additional shipping fees. Full shipping details are provided on each listing — feel free to contact if you’re unsure.
3.How long does it take to ship my order?
Orders are dispatched from our Melbourne warehouse (or North Island, NZ) within 24 hours of receiving payment (excluding weekends and public holidays). Delivery typically takes 1–2 weeks depending on your location.
4.What if I receive a faulty or incorrect item?
If you receive a faulty or incorrect item, please contact us immediately. We typically respond within 24 hours.
To help us resolve the issue quickly, please include the order number or name, a brief description of the issue, clear photos showing the problem.
5.Do you ship to rural areas in NZ?
Yes, we ship New Zealand-wide, including rural addresses. Delivery to remote areas may take longer.