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FAQs
At OEM Audio/EV Power, we like to think that shopping online is an easy and convenient option for our customers. That’s why we have put together the answers to the most frequently asked questions our customers have, so that you can continue to shop confidently with OEM Audio on Trade Me. However, if you still have questions, please call 0508 636 283
We’ll do our best to respond to your questions between Monday and Friday, from 8.30am to 5.30pm (excluding Public Holidays).
Pricing
I have previously seen and/or purchased an item at a lower price, can you honour this?
We only sell our own branded products
Payment
We only accept payments through Ping and Afterpay.
Shipping
How much does delivery cost?
We calculate the delivery cost based on the weight of your order. The average cost is $30 but this will depend on your order
Can I pay for overnight or express deliveries?
Unfortunately, not, at this current time we only have one freight option available.
How will my order be delivered?
Your order will be delivered to your door by Courier Post this can be a residential, PO Box or business address.
How long will my order take?
If you are in a residential area, please allow 2 – 5 business days for your order to be processed and delivered to you. For rural areas, please allow a further 1 – 2 business days.
Do you offer international shipping?
We only deliver to addresses within New Zealand for TradeMe sales
My item arrived damaged - what should I do?
If you have received a faulty or damaged item, please call 0508 636 283 to discuss the issue and work out an appropriate solution.
I received the wrong product - what should I do?
Please call 0508 636 283 and explain that you have received an incorrect item. For EV owners please double check before purchasing. Our team will work with you to discuss the issue and come to an appropriate solution.
Returns & Refunds
Can I return a Trade Me purchase to the OEM Audio store?
Yes, you can return to us in person, please bring the TradeMe Reference.
How do I get the order back to you?
Returns can be sent from your nearest Post Office. To ensure that the item arrives in original condition, it is important that the packaging used is robust enough to protect the item. For all returns that relate to a “Bought the wrong thing” postage must be paid by the returnee and will not be refunded. We recommend that you obtain proof of postage and retain this to enable you to track your return. Please also include our returns form that is available on our website's downloads page.
Where do I send my return?
Please send your completed Product Returns form and item(s) to:
OEM Audio
18 Coleridge Street,
Sydenham
Christchurch 8023, New Zealand
Will you refund my delivery charge if I change my mind?
We’ll refund you what you paid for your product(s) but not the delivery charge, unless the order was faulty or incorrect.