Q: Tracking shows item location Virginia BC? Why is this?
A: Virginia BC is the closest Aust Post Business Centre to us in Brisbane QLD. Parcels are collected from our  warehouse several times each day and processed at this location. Please do not be mistaken for thinking your parcel is  coming from another country.

Q: What is your office/warehouse phone number and opening hours?
A: Ph. +617 32656228 Monday-Friday 8.00am to 5.00pm (Brisbane)

Q: Is this item new?
A: All our items are NEW unless otherwise stated. You will find we very rarely have items that are not brand new listed.

Q: How Do I Pay?
A: Use TradeMe’s PayNow for fast efficient payment processing.

Q: Is the price in NZ Dollars does it include GST?
A: Yes prices are in NZ Dollars and we send a commercial invoice and it is GST exempt. If total order including shipping is $399 NZD or under you will not be required to pay any import taxes or duty. $400 NZD and over you will be required to pay the GST.  More information on NZ Duty charges can be found here:  https://www.customs.govt.nz/personal/duty-and-gst/whats-my-duty-estimator/ 

Q: Do you combine shipping?

A: This is difficult on the TradeMe website as the site has no ability to combine shipments. You will need to contact us prior to purchasing to discuss combining orders.

Q: What is the Warranty?
A: Most of our products carry a minimum of 12 month warranty with some up to 3 years. If you have any warranty or incorrect supply issues please contact us and we will attend to this right away.            

Q: Can I install this myself?
A: Most accessories are quite simple and straight forward to install but please be aware that mechanical parts do not usually come with instructions and you will need some mechanical knowledge, technical manual or get a qualified professional technician to install.

Q: I missed an item can you relist it?
A: Most items will automatically relist within 24hrs of selling or ending.

Q: Where is my item shipped from?
A: Most of the time your item is shipped from our Geebung Office/Warehouse in Brisbane QLD. We use DHL & Aust Air  Post Express. If sent via Aust Post it will show via online tracking as coming from Virginia BC. Please note this is the Aust  Post Business Centre closest to us and not in another country.

Q: Can you supply other Auto parts
A: Yes. Please send us details of your vehicle and what you require and we will try to quote you. We have access to a  wide range of parts and accessories to suit many vehicles.