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Returns
Returns and Faults
Returns- This returns policy is applicable to all purchases made from The OPPO Official TradeMe Store. Email us to raise any queries regarding product returns or refunds.
Items that need to be sent back to us can be done via two options:
1) a return courier bag organised by us
2) a drop off to our local service point on Level 10, 120 Albert St, Auckland CBD 1010.
You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation and return the Products to us, we may have a right of action against you for compensation. When returning a Product to us we recommend you obtain a proof of posting. In all cases, we reserve the right to inspect the Product and verify the fault. For an exchange or refund, the Product must be in otherwise ‘as new’ condition and if possible with the original packaging. We reserve the right to refuse a refund or exchange if the Product returned is deemed to have been damaged.
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The product is accompanied by all original packaging, manuals, accessories, free items and other components or parts that accompanied the product when it was delivered; and
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The product is in original, undamaged condition. Any refunds are usually made using the same method originally used by you to pay for your purchase, i.e. same person, same account/card. We do not cover faults caused by misuse, neglect, physical damage, tampering or incorrect adjustment or normal wear and tear.
Refund policy
OPPO New Zealand hopes everyone is fully satisfied with their purchase, which is why we give our customers a 30-day changes-of-mind refund policy.
To be eligible for a refund, simply return your item unused and in the same condition that you received it within 30 days of your purchase. It must also be in the original packaging.
To complete your return, we also require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, approximately within 10 working days.
If you haven’t received your refund within this time, first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please email us.
Incorrectly supplied products If you have been accidentally supplied the wrong product, The OPPO Official TradeMe Store will supply the correct product (where it is available) or issue a refund.
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to supply the correct product the incorrect product will first need to be returned to us;
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we will need to be notified within 7 days of purchase / delivery;
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the incorrect product supplied must be in resalable / unused condition with seals intact.
Faults
On the off chance you experience any faults within 30 days from purchase, please contact us. If you experience a fault with the device outside of 30 days, please contact our Customer Services and Technical Support team on 0800 23 6776.
Products damaged in transit If your product has been damaged during transit to your delivery address, we will replace your product (if it is available) or issue a refund. You must notify us within 7 days of delivery in order to be eligible for a replacement or refund.
Products that are faulty upon arrival / first use or otherwise - OBF (Out of Box Failure)
If the product you received is faulty upon arrival or within 30 days of the purchase date, we will either repair or replace your product, or issue a refund.
Without limiting any rights you have under the Consumer Guarantees Act, in order to repair, replace or provide a refund for your faulty product, it will need to be returned to us so we can test and confirm that it is faulty.
Products that are faulty within the warranty period (but outside the OBF period) If your product is faulty or has stopped working as intended and is still within the warranty period specified when you purchased your product, OPPO NZ will repair your product.
In order to repair your faulty product, it will need to be returned to an authorize OPPO service centre so it can be tested and confirmed that it is faulty.
Returns of this nature can be made any time within the warranty period and it is your responsibility to cover any costs of returning the product to an authorize OPPO service centre.
Testing fees and return freight: If you return a product to an authorize OPPO service centre that is not faulty, you may be liable for a testing fee and freight charges to return the product to you.