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Policies
Are Your Products Genuine?
Absolutely! All of our stock is 100% genuine, 100% legitimate. All of our items are new and unused and come with all of the features and build quality of locally sourced, but more expensive items.
We've built our business on providing genuine brands at great prices with the guarantees you would expect. Thousands of delighted, loyal customers have experienced the Parallel Imported difference.
Parallel Imported Ltd will fulfil all of our obligations under the Consumer Guarantees Act 1993. Warranty period for new products is 12 months unless otherwise stated on the auction. Images are for reference only. Colours and/or pictured accessories may vary.
Payment & Delivery Policy:
We will not deliver to a Post Office box or any address in which we deem suspicious. Should you feel that your goods do not arrive in good condition, please feel free to contact us.
Please allow us up to 5 working days to process your order and send the goods out. If the order is urgent, please follow up the order with a phone call.
We are not responsible for lost or damaged goods, or goods that have been delivered to an incorrect address. Whilst we endeavour to ensure that the stated delivery times are kept, due to variables outside of our control, we cannot guarantee that the goods will arrive as per the stated delivery times.
If an item is out of stock, we will endeavour to contact you as soon as we possibly can and organise for a suitable solution.
We are not responsible for lost or damaged goods, or goods that have been delivered to an incorrect address. Whilst we endeavour to ensure that the stated delivery times are kept, due to variables outside of our control, we cannot guarantee that the goods will arrive as per the stated delivery times.
If an item is out of stock, we will endeavour to contact you as soon as we possibly can and organise for a suitable solution.
Deliveries to Rural areas and Waiheke Island can take an additional 2 working days.
Goods ordered on Friday, Saturday and Sunday will only be shipped on Monday.
If a parcel is not received within 5 working days from the shipment date, we need to be notified immediately; otherwise we take no responsibility for the loss of the item.
Goods ordered on Friday, Saturday and Sunday will only be shipped on Monday.
If a parcel is not received within 5 working days from the shipment date, we need to be notified immediately; otherwise we take no responsibility for the loss of the item.
Please note:
All deliveries to Waiheke/Great Barrier Island (any Island off the coast of the mainland) will incur a surcharge of $7.50
Pickups:
Pickups can be arranged from our store located in Parkway Drive just off Constellation Drive in the North Shore. Pick up times are Monday-Friday 9am-6pm. Please call or email us prior to pick up.