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- FAQs
FAQs
1. What type of knives do you sell?
We sell a wide range of high-quality kitchen knives, including chef's knives, santoku knives, bread knives, paring knives, and more.
2. Are your knives dishwasher safe?
We do not recommend washing our knives in the dishwasher, as the harsh detergents and high heat can damage the blades and handles. Instead, we recommend hand-washing and drying your knives immediately after use.
3. Do you offer a warranty on your knives?
Yes, we offer a lifetime warranty on all of our knives under certain conditions.. If you experience any issues with your knife, please contact our customer service team for assistance.
4. How do I care for my knives?
To keep your knives in top condition, we recommend hand-washing and drying them immediately after use, storing them in a knife block or on a magnetic strip, and honing them regularly with a honing steel.
5. How do I sharpen my knives?
We recommend using a sharpening stone or electric knife sharpener to sharpen your knives. Alternatively, you can have your knives professionally sharpened by a knife sharpening service.
6. What is the best way to store my knives?
We recommend storing your knives in a knife block or on a magnetic strip, away from other metal objects that could damage the blades.
8. Can I return my knife if I'm not satisfied with it?
Yes, we offer a 30-day money-back guarantee on all of our products. If you are not completely satisfied with your knife, please contact our customer service team for assistance.
9. How long does shipping take?
Shipping times vary depending on your location and the shipping method you choose. Please check our website for estimated shipping times.
10. What payment methods do you accept?
We accept a variety of payment methods, including credit card, Afterpay, and bank transfer.
11. Are your knives suitable for professional use?
Yes, our knives are designed for both home cooks and professional chefs. We offer a range of knives to suit different needs and preferences.
12. Can I customize my knife order?
Unfortunately, we do not offer customization options at this time.
13. How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the status of your shipment on our website.
14. Do you offer gift wrapping?
Yes, we offer gift wrapping for an additional fee. Please select the gift wrapping option at checkout.