It is very important to us that you are completely satisfied with every item that you purchase from. We understand that there may be times when you will need to return a product that you have purchased from us, and we aim to make this process as easy and hassle free as possible!
You are entitled to a refund, replacement or credit from petmall. You can choose to either exchange the product or get your money refunded or as store credit. Our policy allows returns for up to 14 days from the purchase date.
If you are returning an item because you have changed your mind, ordered the wrong size, flavour or colour etc then you will need to organise and pay for the shipping costs associated with the return. We will cover the return shipping costs of any product we have sent out in error or was faulty.
To return an item, it must be in unused condition and not expired, and in the original packaging with tags still attached. If it fails to meet these conditions then we will not process a refund or credit.
We cannot refund bags of food or treats that have been opened, unless it falls under the palatability guarantee.