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Warranty
Pump Planet is very confident in its products to offer you 1 year Warranty from date of purchase. The Warranty covers failure, or below specification performance, caused by manufacturers defect only. This covers defects caused in manufacturer by assembly and/or material imperfection. The Warranty does not cover normal wear and tear, or weather damage.
The Warranty is only applicable if the pump has been used in the correct manner for the correct application and all operating instructions have been followed (detailed in the User Manual included on purchase of pump).
The Warranty is provided to the original owner and is not transferable.
1. Warranty Inspection:
1. Warranty Inspection:
If any failure covered by the warranty should occur within the warranty period then it’s the responsibility of the consumer to return to complete pump component, together with the original package. The consumer will bear all costs associated with dismantling and returning the pump to Pump Planet. The pump will be evaluated and decision made based on the visual inspection of the components and the information provided about its operating environment.
2. Damage on Arrival (DOA) Warranty:
2. Damage on Arrival (DOA) Warranty:
This warranty only applies to goods which arrive broken or appear to be not in good working order on initial usage. The following terms and conditions apply to DOA warranty:
Buyers must check their item(s) and report and damages or faults to us by email within 3 days after receiving the item(s). We reserve the right to refuse any claims made after this timeframe or additional charges (postage and handling) may apply.
Buyers have the obligation to prove the status of the item(s) as required by the seller.
Damages due to misuse by user or during delivery will not be covered by this warranty.
All accessories and bonus gift are not covered by this warranty. Examples of accessories and free part include Battery, Cable, Switch and so on.
3. Warranty Exclusions:
Buyers must check their item(s) and report and damages or faults to us by email within 3 days after receiving the item(s). We reserve the right to refuse any claims made after this timeframe or additional charges (postage and handling) may apply.
Buyers have the obligation to prove the status of the item(s) as required by the seller.
Damages due to misuse by user or during delivery will not be covered by this warranty.
All accessories and bonus gift are not covered by this warranty. Examples of accessories and free part include Battery, Cable, Switch and so on.
3. Warranty Exclusions:
The Warranty does not extend as a result of the following:
- Damage caused by normal wear
- Paint damage
- Damage caused by sun, wind, rain, or any natural event
- Damage caused by failure of a component that was not supplied by Pump Planet, ie. Controller / Pressure switch
- Damage caused by an animal
- Electrical damage caused by voltage fluctuations, electrical storms or any natural event, or electricity supply problems
- Damage caused by accident, misuse, abuse, neglect
- Repaired, dismantled, modified or tampered with by persons who have not been granted permission by Pump Planet
- Goods used for purposes not normal to the product or other than specified
- Failure as a result of incorrect installation or improper hydraulic or electrical connections
- Abrasive or corrosive liquids or any chemical substance that is incompatible with the components or materials of the product
- Damages due to misuse by user or during delivery will not be covered by this warranty
- All accessories and bonus gift are not covered by this warranty. Examples of accessories and bonus gift include Battery, Cable, Switch and so on
- Damage caused by normal wear
- Paint damage
- Damage caused by sun, wind, rain, or any natural event
- Damage caused by failure of a component that was not supplied by Pump Planet, ie. Controller / Pressure switch
- Damage caused by an animal
- Electrical damage caused by voltage fluctuations, electrical storms or any natural event, or electricity supply problems
- Damage caused by accident, misuse, abuse, neglect
- Repaired, dismantled, modified or tampered with by persons who have not been granted permission by Pump Planet
- Goods used for purposes not normal to the product or other than specified
- Failure as a result of incorrect installation or improper hydraulic or electrical connections
- Abrasive or corrosive liquids or any chemical substance that is incompatible with the components or materials of the product
- Damages due to misuse by user or during delivery will not be covered by this warranty
- All accessories and bonus gift are not covered by this warranty. Examples of accessories and bonus gift include Battery, Cable, Switch and so on