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FAQs
WHAT IS A REFURBISHED PRODUCT?
What does refurbished mean
Refurbished devices are pre-owned products that have been refurbished by our New Zealand based refurbishing and repairs division, our technical experts source pre-owned gadgets, put them through more than 40 quality checkpoints and make sure they are fully functional and ready for a new owner.
All products include a 12 Month Savvy warranty, so you can shop with confidence.
Are your devices network unlocked?
Our devices are network unlocked and can be used on any network in NZ.
Where do you get your devices from?
The vast majority of our refurbished devices came from Trade-In programmes and overseas networks, which we were able to access thanks to our partnerships with major telecom operators and business partners.
Although we can't confirm the origin of any specific device, all devices have gone through our meticulous diagnostic process, are unlocked, and can be used with New Zealand Networks.
What is your battery health on your devices?
Each device that passes our stringent testing process before going on sale has a battery capacity that complies with the manufacturer's requirements.
Our products are categorised by cosmetic rating, such as.. As New, Excellent, Very Good, and Good, rather than battery capacity.
But don't worry; everything on our equipment works as intended.
Why buy refurbished
In addition to the savings, buying a refurbished phone is good for the environment, because it extends the lifespan of the device, keeping it out of landfills
Purchasing a refurbished phone instead of a new one saves, on average, 45 kilograms of CO2 emissions and 34 to 40 kg of raw materials.