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Shipping2
Please Check Your Delivery Address
Please make sure the delivery address provided through Trade Me is complete and correct before your order is dispatched.
This includes:
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Street number and street name
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Suburb and town/city
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Correct postcode
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Rural delivery information where applicable
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Unit or apartment number where required
Once a parcel has been collected by the courier, we may not be able to change or redirect the delivery address.
If a parcel is returned to us because an incorrect or incomplete address was supplied, or because the incorrect shipping option was selected, additional courier charges may apply before the parcel can be sent again.
Safe Packaging
Perfume decants require careful handling, and we take extra care when preparing every order.
Each decant is securely closed, checked and carefully packaged to help protect it during its journey to you.
Because our fragrances are individually hand-decanted, minor variations in presentation, labelling or packaging may occur. These do not affect the fragrance itself or the stated decant volume.
Delayed or Missing Parcels
Occasionally a courier parcel may take longer than expected.
If your tracking has not updated for an unusual period or your parcel appears significantly delayed, please contact us through the appropriate Trade Me communication channel.
We will assist with the courier enquiry and work with you to help resolve the situation.
As an in-trade New Zealand seller, we take responsibility for ensuring your order reaches you as required under applicable New Zealand consumer law.
Damaged, Leaking or Missing Items
Although we package our fragrances carefully, courier damage can occasionally occur.
If your parcel arrives damaged, leaking, or an item appears to be missing, please contact us as soon as reasonably possible, preferably within 48 hours of delivery.
Where possible, please keep:
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The parcel and packaging
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The damaged item
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Any courier labels
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Clear photos showing the packaging and damage
This information can help us investigate what happened and resolve the issue more quickly.
Your rights under the Consumer Guarantees Act and other applicable New Zealand consumer law are not affected by this request.
Split Shipments
Occasionally, an order may need to be sent in more than one parcel for safe packing or other practical reasons.
If this occurs, you will not be charged an additional shipping fee unless a separate arrangement has been agreed with you.
Local Collection
Where pick-up is specifically offered on the Trade Me listing, collection can be arranged after the trade has been completed and the required arrangements have been made.
As Scent Droplet is operated from our family home, our residential address is not publicly displayed for privacy and family safety.
Collection details will only be provided to the successful buyer where pick-up applies.
Need Help?
If you have a question about shipping before purchasing, please use the Questions & Answers section of the relevant Trade Me listing.
If you have already purchased from us, please contact us using the communication details provided through your completed Trade Me trade.
We are always happy to help.
Thank you for supporting our small family business in Levin. Every order genuinely means a great deal to us, and we take pride in preparing your fragrances with care.