How is my order sent?
We take great care to ensure your order arrives in perfect condition. We send all orders in protective cardboard boxing. This ensures every product you order arrives to your door in perfect condition. Orders are dispatched from our warehouse with AusPost (EMS International Express).
Can I track my order?
You can track your order online. When your order is despatched, you will be sent a tracking number, allowing you to find out where your order is at any time.
What happens if the product I ordered is faulty?
In the unlikely scenario of receiving a faulty product, you should contact us by telephone or email using the details provided on your packing slip. We will then organise for the return of the product (at our expense), and for a replacement to be sent out (again, at our expense). We will only accept returns on faulty products up to 30 days after receipt of the goods. These terms are for faulty products only and do not impact on any warranties given with products.
How does your bar-cutting service work?
We offer a free bar-cutting service so that you can buy the bars you want without having the hassle and expense of cutting the bars once you get them. Please include an order comment with your required dimensions if you wish for us to cut your bars down.
Do I have to pay taxes on my purchase?
If you are purchasing from outside Australia, you do not get charged local Australian GST tax. However, your purchase may be subject to your own country’s local taxes and customs charges. We cannot control these charges, and it is advisable to check your own country’s customs and tax laws if you are not comfortable with paying duties and taxes on your purchase when it arrives in your country.