We like to keep all of our customers satisfied so that's why we let you return your purchase for an exchange or refund if you're not entirely happy. We can either give you a refund on the item(s), or exchange them for another style, size or colour that you may prefer (of equal or lesser value). From the date of the auction you have 14 days to return or exchange items provided you have complied with our returns policy. Your purchases must be returned unused, unaltered and unwashed. All original packaging and labelling must also be returned in good condition prior to exchanges or refunds being processed. Due to reasons of health and hygiene we cannot accept returns or exchanges for intimate apparel (see secretlover.co.nz/faqs).

Exchanges: We will send you a pre-addressed post-paid envelope to return any faulty products to us for an exchange item.

Returns and Refunds: Postage is non-refundable on returned items. Your refund will be processed once we receive the item.