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Freight Terms 1
FREIGHT TERMS & CONDITIONS
Packing
The Surfboard Warehouse has perfected their packing process over the past 7 years and utilises the latest materials (tissue paper, polyethylene foam and cardboard) to ensure your board is securely packed to avoid potential transit damage. As part of the packing process, two staff members carefully inspect each and every board to ensure they are defect free before they begin to pack your items. Using a checklist, both staff ensure the correct items (fins, leashes, covers and accessories) accompany your board inside your board box. Each and every board box is also clearly labelled for the courier with top load only and fragile glass item to reiterate its inherent fragilities. Once complete, your package is picked up by the relevant courier service at the end of each work day. The Surfboard Warehouse recommends purchasing freight insurance in order to have your item covered if transit damage does occur.
Accepting delivery
The Surfboard Warehouse ensures all boards shipped are inspected prior to delivery and are packaged with clear handling guidelines. However, as freight is handled by third parties, we advise you to thoroughly inspect your Good(s) for damage in transit prior to acceptance. By attesting your signature you are confirming possession and accept your Good(s) as received. If you are unable to thoroughly inspect your Good(s) upon delivery, it is recommended that you clearly write “S.T.I” (Subject to Inspection) under your signature. Failing to do so may waive your rights to recover the costs of damage in transit.
If you've accepted delivery of your board and have an issue please reach out to us for more details.
Click & Collect
Please allow 2 business days for us to process your order. We are able to hold "Click & Collect" orders for up to 30 days from the date of notification confirming collection. Thereafter, we can not guarantee the same item will remain available. The equivalent credit can be available to apply to any other instore purchase in lieu of item. We will consider exceptions on a case by case basis.
Rural and Outer Island Delivery
Rural and Outer Islands (any island that isn't the North and South Island) may incur extra costs due to the nature of our products and the ability to get them to our customers. In that case, we will contact you about covering the additional costs if they are not generated at checkout. Our friendly team are always happy to help get your products to you, so if you have any questions just get in contact. Hauraki Island's, Chatham Islands, Stewart Island, Kauwau Island, Waiheke Island, Matakana Island, Great Barrier Island & d’Urville Island will incur additional costs. In the event that we determine the practicality of shipping an order to your address is limited or beyond our ability to provide, we will cancel and refund the order, or contact you with other delivery options.
Free Delivery
Rural and Outer Islands (any island that isn't the North and South Island) may incur extra costs due to the nature of our products and the ability to get them to our customers. It is at our discretion with these terms that some orders may not be considered "free delivery"- in that case, we will contact you about covering the additional costs if they are not generated at checkout. Our friendly team are always happy to help get your products to you, so if you have any questions just get in contact. Hauraki Island's, Chatham Islands, Stewart Island, Kauwau Island, Waiheke Island, Matakana Island, Great Barrier Island & d’Urville Island will incur additional costs. We operate in good faith that customers that live in hard to access and deliver to locations accept that there may be surcharges, because their address is out of practical scope for our delivery providers.
Can you deliver to a PO Box?
Can you deliver to a PO Box?
We unfortunately do not ship orders to POBOX's. For smaller items we may be able to deliver to a POBOX if you let us know ahead of time however this is not guaranteed. There is no way to exclude POBOX's from shipping addresses at checkout so we will be in touch to ask for a business or residential address for orders. Thank you in advance for your understanding.
Christmas Delivery
The Surfboard Warehouse ensures a timely turn around on the packing and distribution of all orders during the busy Christmas season. However due to the use of third party freight companies we cannot (solely) guarantee Christmas delivery for any orders that are placed in late December.
Freight – Warning: Risk Passes with property
Selecting the right courier agent is paramount to the protection of your Good(s) while in transit. It is understandable that this choice may not be so easy when each freight company offers different services, some with strengths and some weaknesses. However, to try to assist each customer in this important decision, TSBW Pty Ltd (The Surfboard Warehouse) has sourced two of the most reliable, efficient and secure freight companies for you to consider. Alternatively, you can organise collection by a freight company of your choice and provide us with their details.
Whatever your decision, TSBW Pty Ltd highly recommends that all customers consider taking the time to compare your agents. This may include, but is not limited to:
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Checking and comparing the courier’s lead times;
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Checking and comparing the company’s capabilities such as GPS tracking and inventory management;
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Investigating all insurance details of each company;
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Confirming the communication processes; and
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Identifying the depot locations.
In doing so, you will be able to determine the right courier company that accommodates your needs. It would be time well spent to ensure that your agent delivers your Good(s) to the front door safe & sound.
Please be mindful that by selecting your choice of courier, it indicates that you agree delivery to you will occur when TSBW Pty Ltd place the Good(s) in the possession of your carrier. Title and risk of loss or damage with respect to your Good(s) will transfer to you upon delivery. For this reason we strongly recommend that you either independently arrange for the insurance of your Good(s) for their full value or purchase TSBW Pty Ltd’s Transit Insurance before you checkout.