The Surfboard Warehouse
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Policy And Claim

 
Damaged in Transit policy & claim process
 
Please review the Freight Terms & Conditions on our website. We highly recommend purchasing freight insurance to cover any damages made in transit.
 
You need to contact us within 7 days of receiving your order.
 
How to make a claim
To make a warranty claim, including damage in transit, please email us with the subject line Order number - DIT - Your name and include the following:
  • Original invoice or order number
  • Description of the issue
  • Images of the issue
  • Images of the packaging
 
We will then assess the claim and get in contact with you. Please DO NOT return products to The Surfboard Warehouse until your claim has been approved or you have been advised to do so by our customer service team.
 
Thanks!
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