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Contact
Have a question? Our friendly Kiwi support team is here to help, whether it's before you buy or after your order arrives.
When We're Here for You
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Monday to Friday: 9:00 am – 6:00 pm
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Weekends: Closed
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Public holidays: Closed
How Quickly We'll Reply
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We usually reply within 2–5 working hours.
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Messages sent outside our hours, on weekends or on public holidays are answered on the next working day.
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During busy periods, such as sales and the lead-up to Christmas, replies may take a little longer. Thanks for your patience.
Help Us Help You Faster
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Include your order number if your question is about an order.
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Tell us the product name and what you need help with.
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For damaged or faulty items, attaching a photo helps us sort things out sooner.
What We Can Help With
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Product questions and advice before you buy
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Order updates, tracking and delivery
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Returns, refunds and warranty claims
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Combined shipping and anything else you need
We're always happy to help. Get in touch and we'll take care of you.
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