- Store help
- theshopsite >
- Returns
Returns
We want you to shop with confidence. If something isn't right, we'll make it easy to put it right.
1-Year Warranty
-
Most of our products come with a standard 1-year warranty.
-
Items priced under $50 are not covered by our warranty.
-
Our warranty is in addition to your rights under the Consumer Guarantees Act.
30-Day Change of Mind Returns
-
Not completely happy? You can return most new, unopened items within 30 days of delivery.
-
Once your return arrives back with us in its original condition, we'll give you a full refund of the item price.
Wrong or Faulty Item? We've Got You Covered
-
If we've made a mistake, for example you received the wrong item or it arrived faulty, we'll cover the cost of return shipping.
-
We'll sort out a replacement or refund, whichever suits you best.
Quick Refunds
-
Refunds are usually completed within 2–3 days from the date you send your return.
-
This covers the time for your item to reach us, for us to process it, and for your bank to complete the refund.
How to Start a Return
-
Get in touch with us and include your order number and the product details.
-
Our team will reply as quickly as possible with simple step-by-step return instructions.
-
Please wait for our instructions before sending your item back, so we can process it smoothly.
Got a question about a return or warranty? Message us anytime. We're always happy to help.
Proudly local. Premium for less.