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Returns
Returns
Holiday Return Policy:
Items purchased at the Online Store received between 10 December and 25 December may be returned until 25 January of the following year. Please note that all other terms and conditions provided in the Online Store Sales and Refunds Policy are still applicable with respect to such items purchased. All purchases made after 25 December are subject to the Standard Return Policy.
NO RISK 30 DAY EXCHANGES, RETURN AND REFUNDS
If you would like to return your purchases, please contact us via email first (support@uggexpress.co.nz) to get the return approved. In your email, please kindly provide your order information and the service you require. You will then receive a confirmation email with your ticket number and instructions about how to return. We offer returns for items that were purchased within 30 days.
Note:
- The original shipping costs (if any) are not refundable,
- The items must be returned within 30 days of purchase, must be unworn and unused, with the original tags still attached.
- If you would like to return your purchase because of size or simply change your mind, the return postage will be at your cost, while we cover the second delivery if the exchange is needed. All costs related to the return of goods are the sole responsibility of the customer.
- If we sent you a faulty or wrong item, we will provide you with a return label to send it back.
- Please make sure you include a note in the return parcel with your order number, name, request and delivery address.
- Any products that are returned that do not comply with the original condition standards will be sent back to you at your expense.
- Please note that if the item you wish to exchange sells out during the after-sales process, the system will automatically convert your request to a refund.