urbansales
Advertisement

Shipping

Shipping Policy
We ship to New Zealand Nationwide. Your order is important to us, which is why we want to make sure that your products arrive on time and in excellent condition.   
In-stock items
Your order will be usually processed and dispatched from our warehouse within 2-4 working days.
 
Delivery Timeframes
We are partnered with third-party courier companies in New Zealand to deliver all goods via Track and Trace. Items will normally be delivered during working hours only. 
 
The delivery timeframes are usually 1-2 working days to Auckland, 2-3 working days to North Island, 3-5 working days to South Island. However, it can take up to 8 working days for rural or out of the way areas. 
 
Track your orders
When your order has been processed and shipped, you will receive an email notification from us which will include the shipping details and the tracking number.  Once your order has shipped from our warehouse, please directly contact the courier company with any inquiries about the status of your package.  
 
We use a third party courier company to ship orders.  If you have any questions regarding the status of your shipment, Urban Sales will try our best to help you contact the courier company.  However, we have no controls over the courier companies' delivery timeframe or outcome.  Therefore, the fastest and the best way is you directly contact the courier company with any inquiries about the status of your package.  
 
We use these courier companies to ship orders around NZ:  
 
PBT: 0800 367 728 https://pbt.nz/ 
Fliway: 0800 354 929 http://www.fliway.com/ 
Castle Parcel: 0800 404 303 https://www.castleparcels.co.nz/ 
Courier Post: 0800 268 743 https://www.courierpost.co.nz/ 
Parcelport: 09 280 6213 https://parcelport.co.nz/ 
 
For any further request, please email to our customer service: customercare@urbansales.co.nz
 
Delivery Point Policy
“Delivery Point” means an outside area of the Premises, such as the Customer’s front door, or any particular outside area specified by the Customer on a particular Product order form. If the Premises are a multi-level building, the Delivery Point shall be located on the ground floor of such building. For customers who live rural, the delivery point may not be the residence stated.
 
Deliveries will be made to the Delivery Point. If the courier brings the Products inside the Premises, beyond the Delivery Point, at the request of the Customer, the Customer needs to pay the additional fee.
 
For any further request for after sales support, please email to our customer service: customercare@urbansales.co.nz