- US2U >
- Returns
Returns
US2U is proud to offer quality products and stand by their suitability. We want you to be fully satisfied with your US2U purchases.
However, if you have any concerns about your US2U TradeMe products, please call +64-4-478-4048 or locally 04-478-4048 or our Out of Hours number +64-21-678-123
Change of Mind Returns Policy
Any rights you have under this policy in relation to your US2U product are additional to any rights you may have under consumer laws.
If you change your mind about your online purchase, we are happy to offer a full refund to the value of the purchased goods. This applies to full price, sale and clearance items but excludes goods sold as “seconds” or “past US domestic shelf date”.
You can return a Trade Me purchase to The US2U store. Goods purchased online must be returned within 30 days of the purchase date. You will need to return the product to us by post.
Returns Process
Please contact us first. We may be able to solve the issue without a return needing to be done.
When authorised Send your documents and item/s to:
Online Returns
US2U.CO Ltd
Unit 3, 8 Broderick Rd
Johnsonville
Wellington 6037
New Zealand
For your security and protection, please DO NOT include your credit card details on forms or in any correspondence.
We will provide a refund for a product purchased online in the same form as your original payment. Please allow 14 days for us to receive and process your refund. Processing times may take longer during sale periods. Unless it is a picking or product quality issue we do not cover the cost of delivery back to our warehouse. We will not refund the original delivery charges for a change-of-mind return. It is your responsibility to return the item to us in a safe way. We are not responsible for items being returned to us which are lost or damaged in transit.