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- FAQ Part 1
FAQ Part 1
At WASSUP, we like to think that shopping online is an easy and convenient option for our customers. That’s why we have put together the answers to the most frequently asked questions our customers have, so that you can continue to shop confidently with WASSUP on Trade Me. However, if you still have questions, Contact via email.
We’ll do our best to quickly respond to your questions between Monday and Saturday, from 8.30am to 6.00pm (excluding Public Holidays).
Pricing
I have previously seen and/or purchased an item at a lower price, can you honour this?
We regularly hold sales, promotions or clearance events for different seasons and product range changes, therefore prices can, and will change from time to time. We are not obligated to honour previous prices; only those published at the time of purchase apply.
Payment
We only accept payments through Ping and Afterpay.
Shipping
How much does delivery cost?
The products you purchase in the WASSUP store provide free delivery service.(New Zealand-wide)
Can I pay for overnight or express deliveries?
Unfortunately not, at this current time we only have one freight option available.
How will my order be delivered?
Your order will be delivered to your door via New Zealand Post Express; this can be a residential or business address.If the courier cannot contact you, the shipment may be temporarily returned to the post office. You can contact them by phone - Tel: 1800 817 538/13 13 18
How long will my order take?
If you are in a residential area please allow 7 – 10 business days for your order to be processed and delivered to you. For rural areas, and during busy sale periods, please allow a further 1 – 2 business days.
Do you offer international shipping?
WASSUP Trade Me store currently doesn’t offer international shipping. We only deliver to addresses within New Zealand.
My item arrived damaged - what should I do?
If you have received a faulty or damaged item Contact via email Mithrim6691@outlook.com. to discuss the issue and work out an appropriate solution.
I received the wrong product - what should I do?
Contact via email Mithrim6691@outlook.com and explain that you have received an incorrect item. Our team will work with you to discuss the issue and come to an appropriate solution.