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- FAQ Part 2
FAQ Part 2
Returns & Refunds
Can I return a Trade Me purchase to a WASSUP store?
No, unfortunately you can't. If you want to return an item purchased on Trade Me, Please contact our customer service via email and our customer service will provide you with the return address.
How do I get the order back to you?
Returns can be sent from your nearest Post Office. To ensure that the item arrives in original condition, it is important that the packaging used is robust enough to protect the item. For all returns that relate to a “Change of Mind” postage must be paid by the returnee and will not be refunded. We recommend that you obtain proof of postage and
retain this to enable you to track your return.
Will you refund my delivery charge if I change my mind?
We’ll refund you what you paid for your product(s) but not the delivery charge, unless the order was faulty or incorrect.
Summit Club
I am a Summit Club member; can I use my membership to shop with WASSUP on Trade Me?
Unfortunately, WASSUP Trade Me store is separate from our Online Shop and Store network. As such, your Summit Club membership is not valid for orders from WASSUP Trade Me store.