Wow Living Products & Services Limited

Warranty And Returns

Warranty vary on different products. Please review the product details for warranty period.
Warranty does not cover the wear and tear, water-lodge of the product, if it has been dropped or in any way been affected by external factors.
We will replace faulty products, provided they are defective and not because you have simply changed your mind.
Electrical items, hardware, peripherals - 30 days

Any merchandise cannot be returned unless defective. Returned merchandise should include the vendor packaging and tags and be in the same original packaging, unopened or unused condition with all manuals as when it was received. A pickup and/or restocking fee may apply. Merchandise must be returned within 7 working days of receipt of merchandise.

If faulty goods cannot be repaired, buyer will be advised by email and sent a replacement or a refund of the value of the goods purchased.

Goods may only be returned if a "Return Number" has been obtained first.  Once the returned goods have been received and approved, a refund or exchange of the replacement goods will be dispatched accordingly.
Please understand that once you place an order, we then make arrangements with our suppliers for delivery of that product. Therefore, once we have confirmed arrangements with our supplier, your order cannot be cancelled.
Please note that an item is not considered faulty if it is incompatible with your other equipment.
We do not replace goods because you simply changed your mind, so please choose carefully!