Turners Cars Otahuhu

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Turners Cars Otahuhu

Welcome to Turners Cars Otahuhu

Consistently voted NZ's most trusted used vehicle dealership, Turners has been helping Kiwis buy & sell for over 50 years. We're NZ's largest, with over 20 branches nationwide most of which are open 7 days. We accept trade ins, will sell on your behalf or make you a cash offer. Book online at turners.co.nz/cashnow. Finance and insurance are also available at each branch.

Customer reviews

1440 Reviews

Anonymous

Recommended

Sunday, 16 March 2025

Customer Service

Finance and Insurance

Knowledge and Expertise

Easy experience of not expecting to purchase a car on the day as we just went looking but saw a car and applied with only our driver license to go through the finance experience which was super easy. I gave 4 stars as there were a couple things we questioned about the car that were left for us to sort such as back camera needing double sided tape and a noise on the car when reversing or braking which I need to take to my mechanic as it actually sounds like it could be a wheel bearing? Car was also just given with about a quarter of fuel

Dealer response

Hi, Thank you for taking time to complete the survey. We sincerely appreciate your honest feedback. We apologise for the issues not addressed while dealing with Sam as we take pride in ensuring things are sorted before the car is delivered to the customer. As this is an anonymous review, we cannot trace the issue so would appreciate if you could email me on kamal.dholakia@turners.co.nz to help assist you. We are glad that your overall journey of buying your dream car with Turners Otahuhu was pleasurable. Trust you are enjoying your new car. Regards, Kamal Dholakia – Sales Manager

Taylor C

Not recommended

Saturday, 15 March 2025

Customer Service

Knowledge and Expertise

nothing good to say. Average service at best, Poor communication. Car took ages to be fixed and then wasnt fixed

Dealer response

Hi Taylor, Thank you for taking time to complete the survey. We understand your frustration of the car taking long at the dealership to be worked on and yet the things were not fixed. We from our end have done everything right including communicating with you on the progress of the work and trust you will agree and understand from our point of view for relying on the professionalism of the authorised dealership doing the work, to be done correctly. We look forward to meeting you on Monday for finding the right solution for you. Regards, Kamal Dholakia - Sales Manager

Shane C

Recommended

Friday, 14 March 2025

Customer Service

Knowledge and Expertise

Trade-in Process

Sales guy was brilliant. Helpful, knowledgeable, not pushing.

Dealer response

Hi Shane, Thank you for taking time to complete the survey. We appreciate your honest feedback. While your comments are good, we would love to understand what we could have done better to get an overall 5 star rating instead of 3 / 4 you have given to improve your experience. If you could write to kamal.dholakia@turners.co.nz or call 0272496672, would sincerely appreciate it. Trust you are enjoying your new Ford Focus. Regards, Kamal Dholakia - Sales Manager