Hi Taylor, Thank you for taking time to complete the survey. We understand your frustration of the car taking long at the dealership to be worked on and yet the things were not fixed. We from our end have done everything right including communicating with you on the progress of the work and trust you will agree and understand from our point of view for relying on the professionalism of the authorised dealership doing the work, to be done correctly. We look forward to meeting you on Monday for finding the right solution for you. Regards, Kamal Dholakia - Sales Manager

Hi Shane, Thank you for taking time to complete the survey. We appreciate your honest feedback. While your comments are good, we would love to understand what we could have done better to get an overall 5 star rating instead of 3 / 4 you have given to improve your experience. If you could write to kamal.dholakia@turners.co.nz or call 0272496672, would sincerely appreciate it. Trust you are enjoying your new Ford Focus. Regards, Kamal Dholakia - Sales Manager