I paid by credit card online

If a payment has been charged to your credit card but has not been credited to your Trade Me account, please contact us. When you get in touch, please make sure you include the date and time you made the payment and the amount you tried to credit. 

If you receive an error (such as 'declined' or 'invalid card',) please contact your bank. Errors incurred when processing a credit card payment online are generated via responses from your bank and card provider. 

Please note that prepaid gift cards (such as Prezzy cards) can’t be used to credit your Trade Me account.