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I paid by credit card over the phone

If you were told that your payment was successful but it hasn't been credited to your Trade Me account, please let us know.

When you contact us make sure you include the time and date of your payment and the amount you tried to credit.

Want further assistance?

  • Our 0900 support line is currently unavailable but we've still got our internet connection so flick us an email if you need our help!
  • Email us your questionWe aim to respond within 3-5 days.