UH 2025 Lodge Manager

Position Description - Lodge Manager

Ultimate Hikes offers guided multi-day walks on New Zealand's Milford and Routeburn Tracks, blending hiking with comfortable lodges and exceptional hospitality in Fiordland and Mt Aspiring National Parks. Join our seasonal team to create unforgettable guest experiences in stunning locations!

Purpose

As Lodge Manager, you'll oversee daily lodge operations, lead staff, ensure guest satisfaction, and maintain safety and compliance. You'll train your team, manage hospitality, and support operations while fostering a positive workplace. The role is full-time from early October 2025 until mid April 2026.

Key responsibilities

Lodge Managers play a significant role in Ultimate Hikes successfully providing an excellent experience for our guests while on track. We expect our Lodge Managers to approach each working day in a positive and enthusiastic manner. Lodge Managers' tasks include but are not limited to:

• Leadership: Train and guide staff, provide feedback, and promote teamwork aligned with company values.
• Guest Experience: Deliver exceptional service, meals, and housekeeping to exceed expectations.
• Operations: Manage rosters, supplies, and lodge compliance. Support maintenance and complete reporting.
• Safety & Compliance: Follow Safety Management System, conduct safety meetings, ensure equipment maintenance, and adherence to regulations.
• Ambassadorship: Represent Ultimate Hikes with professionalism and enthusiasm.

Location

The role is based at one of the remote lodges on the Milford or Routeburn Tracks where you will work and live for up to five weeks at a time. These lodges, with the exception of Mitre Peak Lodge, are inaccessible by road.

Person specifications

We seek a passionate, adaptable leader with hospitality and management skills. Ideal candidates have:

• Passion for guest experiences and hospitality.
• 6+ months in management or hospitality, with team leadership skills.
• Strong communication and ability to address groups.
• Problem-solving skills for maintaining team and lodge operations.
• Physical fitness and resilience under pressure.
• Proficiency in Microsoft Office.
• Current Level 2 First Aid Certificate (NZ) and Manager's Certificate (alcohol).
• A right to work in New Zealand.

Personal Characteristics should include:

• Results-Driven: Excels in high-pressure settings and stays focused.
• Quick Learner: Seeks feedback and applies new knowledge.
• Self-Aware: Understands impact, respects confidentiality, and builds trust.
• Resilient: Brings energy and a "can-do" attitude.
• Adaptable: Adjusts to diverse needs and changing conditions.
• Organised: Prioritises tasks and plans effectively.
• Team Leader: Motivates, builds rapport, and resolves conflicts.