Association Membership Manager

Role Summary The Association Membership Manager is responsible for driving membership growth, retention, and engagement. As the first point of contact for members, this role ensures a high-quality member experience while promoting the value of membership. The position requires strategic oversight of membership processes, engagement initiatives, and data-driven decision-making to support the organisation’s goals.

As part of a close-knit team, your success in this role contributes to the overall success of the organisation. We are looking for someone who takes pride in delivering a high-quality membership experience and understands the importance of team collaboration.

Key Responsibilities

• Membership Management: Oversee the entire membership lifecycle, including onboarding, engagement, and retention process and initiatives.
• Member Engagement & Communication: Develop and implement initiatives that enhance member value, including personalised communications, events, and recognition programs.
• Database & Reporting: Maintain accurate membership data, track key metrics, and generate reports to support organisational strategy.
• Program & Benefit Management: Support professional development opportunities, networking initiatives, and membership benefit programs.
• Collaboration & Support: Work closely with internal teams, branches, and industry stakeholders to align membership activities with the organisation’s objectives.

Qualifications & Skills Required

• 3-5 years of experience in membership management, customer relations, or administration.
• Strong relationship-building and communication skills.
• Proficiency in CRM and data analysis tools (Excel, Power BI, Mailchimp, SharePoint).
• Ability to manage multiple initiatives with a detail-oriented and analytical approach.
• Experience in developing and executing engagement strategies to enhance member satisfaction.

Success Metrics

• Membership growth and retention rates.
• Member satisfaction and engagement levels.
• Data accuracy and reporting efficiency.

This role is ideal for a proactive, strategic thinker with a passion for member engagement and organisational growth. The ability to hit the ground running is essential.

Key Attributes

• Strategic Thinker: Ability to drive membership growth and engagement.
• Proactive & Organised: Strong time management and attention to detail.
• Excellent Communicator: Builds strong relationships with members and stakeholders.
• Data-Driven: Comfortable using CRM systems and analytics for decision-making.
• Team-Oriented: Works collaboratively, understands that success is shared, and values contributing to a high-performing team.

Applicants for this position must have NZ residency only.

This is a Full-Time role, Monday to Friday, working from the National Office in Wellington. This is not a work from home role, and this is non-negotiable.

To be considered for this role, an interview will take place and references will be conducted. You may also be required to pass a pre-employment medical, drug and alcohol test. We will be assessing applications as they are received and reserve the right to close this advertisement early if a suitable candidate is found. We encourage interested applicants to apply as soon as possible

You can email your CV to:

• mailto:anne.smith@jobsmith.co.nz
• mailto:kayla.robinson@jobsmith.co.nz to apply.