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Buyer Satisfaction
Trademe does expect buyers to allow sellers an opportunity to remedy lost or broken items, and it is your right under the consumer guarantees act to have a satisfactory remedy, therefore if you are unhappy with your transaction due to loss or breakage please contact us to discuss this prior to placing feedback. Our email address is easily available through the Trademe auction that you have won.
If you chose to place negative feedback without contacting us first we may chose not to trade with you again and may amend the feedback we have given you to reflect your lack of communication.
We like to place happy faces and nice feedback, but will place negative feedback if sales are not completed.