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Guarantee Policy & Faulty Goods:
Strings and arrows are not covered under warranty
Please note: Cables, strings, arrows or wearable items are not covered by warranty. If the goods are faulty we will meet our obligations under the Consumer Guarantees Act.
Evidence of abuse, mishandling, misuse, or alteration to any product voids any claim to warranty. Shooting arrows lighter than recommended for the bow peak weight can overstress the bow, void warranty and may cause damage to the bow or injury to the shooter. We are always happy to help with arrow selection.
Never “dry-fire” your bow, this is when your bow is shot with no arrow. Dry-firing your bow can and does happen however is not covered by warranty, it is important if for whatever reason of your bow is dry-fired we can assess the damage of the bow by stripping it down to ensure it is still safe for use. We work on our customer’s behalf to get everything back on track as quickly and cost-effectively as possible.
When purchasing arrows for your bow, consult the selection chart from the arrow manufacturer and select the correct arrow for your application. Always use an arrow that is at least 5 grains per pound of peak bow weight. Failure to do so could cause personal injury and damage to your bow.