Replacement Policy:

1. The Buyer must check the item immediately and report any damages or faults to the seller by Email within 3 days of receiving the item. NZIW reserves the right to refuse claims that are made after this time frame.
2. Photos or other forms of evidence may be requested from the Buyer as proof of damage.
3. We comply with the CGA.
4. NZIW is liable for sending the Replacement item Back to buyer, except in the case that the returned item is tested and found not to be faulty
5. Products must be returned with all accessories including their original packing materials, cartons and boxes.
6. NZIW must receive all returns within 14 days from accepted delivery. If an item is returned after the 14 days from accepted delivery, we reserve the right to refuse claims made after this time frame. Item returns to be approved and authorized by Seller before an arranged return is executed.

Refund Policy:
 

1. Refunds will only be offered on items that cannot be replaced or repaired within a reasonable timeframe
2. Refunds will not be offered after the item has been used.
3. Refunds will not be offered if the buyer changes their mind.

Thank you for shopping with NZIW Ltd and m_baker!!!