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This item has FREE SHIPPING to any address in NZ
NOTE: Item will ship from our Australian warehouse. A handling time of 2-4 business days applies for all orders. Delivery will then take 3-7 working days.
How to Deal With Difficult People
Condition: BRAND NEW ISBN: 9780857085672 Author(s): Gill Hasson Format: Paperback Year: 2014 Edition: 1st Publisher: John Wiley And Sons Ltd Dimensions: 217 x 0 x 144 (w x l x h) Pages: 208
BUYER OFFERS: We are a retail store with set pricing and unfortunately we can't fulfil any requests to sell items for less than the listed price.
Description: DON T LET PROBLEM PEOPLE GET TO YOU! Whether it s a manager who keeps moving the goal posts, an uncooperative colleague, negative friend, or critical family member, some people are just plain hard to get along with. Often, your immediate response is to shrink or sulk, become defensive or attack. But there are smarter moves to make when dealing with difficult people. This book explains how to cope with a range of situations with difficult people and to focus on what you can change. This book will help you to: * Understand what makes difficult people tick and how best to handle them * Learn ways to confidently stand up to others and resist the urge to attack back * Develop strategies to calmly navigate emotionally-charged situations * Deal with all kinds of difficult people hostile, manipulative and the impossible * Know when to choose your battles, and when to walk away Why let someone else s bad attitude ruin your day? How to Deal With Difficult People arms you with all the tools and tactics you need to handle all kinds of people to make your life less stressful and a great deal easier.
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