BRAND NEW Please allow 4-7 working days for delivery This item is shipped from our NZ warehouse

Difficult People Made Easy by Shakiba, Eleanor

ISBN: 9781742578323 PUBLISHER: New Holland Publishing Australia Pty Ltd

PAGES: 280 PUBLICATION DATE: 1.01.2016 DIMENSIONS: 20.9 x 13.67 x 2.36 centimetres

DESCRIPTION: Your people problems CAN be solved. You re a competent professional. You excel at the technical side of your work. But so far no one has taught you how to handle difficult people or toxic team dynamics. That's where this book comes in. Difficult People Made Easy explains how you need to THINK and SPEAK when faced with a difficult colleague. Then it reveals specific words and actions you can use. Set firm boundaries on what you will and won't take from aggressive or spiteful people. Avoid using words which trigger defensive reactions from others. Look and sound confident no matter who you're dealing with.

• If using business address pls use PO Box as do not use courier
• In Stock with our supplier shipped from our NZ Warehouse
• Stock image only. Actual cover art may differ
• No returns on wrong items purchased