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Difficult Conversations: How to Discuss What Matters Most by Patton Bruce and Heen Sheil Stone Douglas

Updated 10th Anniversary Edition

Don't panic. Difficult conversations are inevitable, but the leaders of the Harvard Negotiation Project are here to teach you how to negotiate a pay rise, resolve a dispute or even let someone go.

Arming you with the right techniques and tools in this step-by-step guide, you will learn how to manage your feelings, empathise, avoid the blame game and really listen.

Difficult Conversations gives you the know-how to tackle even the most challenging exchanges.

With a foreword by Roger Fisher, author of Getting to Yes

Author(s): Stone Douglas, Patton Bruce and Heen Sheil ISBN: 9780670921348 Published: December 2011 Format: Paperback Weight: 236g Dimensions: 129mm x 198mm x 21mm Pages: 318 Condition: BRAND NEW

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