People Skills: How to assert yourself, listen to others, and resolve conflicts - Robert Bolton

A wall of silent resentment shuts you off from someone you love you listen to an argument in which neither party seems to hear the other your mind drifts to other matters when people talk to you.

PEOPLE SKILLS is a communication-skills handbook that can help you eliminate these and other communication problems. PEOPLE SKILLS describes the twelve most common communication barriers, showing how these roadblocks damage relationships by increasing defensiveness, aggressiveness, or dependency. I their place, the author presents effective skills for listening, asserting yourself, resolving conflicts, and working out problems with others - all of which help you communicate calmly, even in stressful, emotionally charged situations.

Youll see how to get your needs met using simple assertion techniques. Youll discover how body language often speaks louder than words and youll find out how to use silence as a valuable communication tool. Youll also learn how to de-escalage family disputes, lovers quarrels, and other heated arguments using the Conflict Resolution Method - a set of simple rules that help make conflicts far more productive.

Full of practical ideas, PEOPLE SKILLS can help you strengthen all your meaningful ties. Your family can become closer, your friendships warmer, and your work relationships more productive - all by improving your communication skills

1995, paperback, 300pp. very good condition